FAQ
Help Center
Everything you need to know about products and billing. Can't find the answer you're looking for? Get in touch with our Customer Service Team.
About us / Mission
How did the idea for the Bujnie brand come about?
The story of Bujnie began in 2016 out of a clear need to organize greenery within our own space, as the market at the time offered no dedicated solutions. We crafted the first prototypes of our planters by hand with the help of a grandfather who was a locksmith. Today, although we operate an advanced manufacturing plant on an incomparably larger scale, we are still driven by that very same passion for craftsmanship.
Who are the creators behind the Bujnie brand?
The brand was founded by a married couple, Izabela and Szymon Serej. Izabela, an experienced interior and landscape architect who previously worked for top Polish design studios, is the chief designer of our systems. Szymon is an entrepreneur with a background in filmmaking, responsible for smooth company operations, implementation processes, and brand development.
Where are you located and where are the bujnie planters and furniture manufactured?
Bujnie is based in Rybnik, and this is exactly where—in Silesia, Poland—our own workshop is located. Although we collaborate with designers from all over the world and ship our products globally, we are proud that 100% of our planters and plant furniture are manufactured locally in Poland.
What is the main mission and design philosophy of the Bujnie brand?
Our mission is to seamlessly connect human spaces with nature (biophilic design). We believe that the presence of live plants in interiors improves well-being, health, and creativity, which is why we create minimalist designs that celebrate and proudly showcase greenery, making everyday interaction with it effortless.
Does the production of Bujnie planters and furniture align with the principles of sustainable development?
Yes, a sustainable approach is the foundation of our workshop. All manufacturing takes place locally to minimize our carbon footprint. We use eco-friendly powder coating (free of harmful emissions), and our primary raw material is steel—a 100% recyclable material.
For Architects / B2B
Where can I find CAD files, 3D models, and OFML libraries?
We provide all 3D models, CAD files, and smart OFML objects in pCon.planner as well as directly on our website upon logging into the architect zone.
Where can I download product catalogs, photos, and data sheets?
We share all technical and visual materials in a dedicated database for professionals. You will gain full access immediately after a quick registration on our website.
Do you help architects select specific plants for their projects?
Absolutely. Our team advises on which plant species will work best for a given system, pot capacity, and the lighting conditions of the designed interior. We also collaborate with companies that handle plant design and care professionally.
What weight loads can the metal planters withstand with large plants?
We design our planters with heavy commercial loads in mind. They easily support heavy ceramic pots with wet soil and large plants, guaranteeing absolute stability.
Where can I find the product price list and exact pricing for the LOOPO system?
Pricing for commercial systems is prepared on a project-by-project basis. To get pricing for LOOPO modules and other planters or furniture, you can use our pCon.planner platform or contact our sales team directly. Alternatively, you can click the "Quick Quote" button to receive your estimate within 24 hours.
Shipping & Logistics
Do you ship planters and plant furniture outside of Poland and Europe?
Yes, we operate globally and deliver our planters and furniture worldwide. We have successfully completed projects across Europe, the United States, Australia, and even Kuwait.
What do logistics and delivery to a fit-out construction site look like?
Tight fit-out schedules leave no room for delays, which is why we fully adapt to your project timeline, delivering products safely, on time, and strictly according to the agreed schedule.
Are the products delivered directly to the construction site or to a warehouse?
We deliver orders entirely on your terms—providing safe delivery directly to the construction site or to your designated external warehouse.
Do you offer dedicated "Just-in-Time" furniture transport?
Yes, we deliver the furniture exactly when the construction site is ready for installation, eliminating the hassle and risk of storing products on-site for investors and project managers.
How is the furniture packed to prevent damage during transit?
We follow strict pallet packaging standards and use dedicated transport protection for steel structures, minimizing the risk of any transit damage to zero.
Orders & Payments
Where can I find the product price list and exact pricing for the LOOPO system?
Pricing for commercial systems is prepared on a project-by-project basis. To find out the prices of LOOPO modules, simply use our platform on pCon.planner or contact our sales team directly to receive a dedicated offer.
Where can I download product catalogs, photos, and data sheets?
We share all technical and visual materials in a dedicated database for professionals. You will gain full access immediately after a quick registration on our website in the PRO section.
What payment methods are available for investors and individual clients?
We support fast electronic payments, payment cards, and traditional bank transfers. For B2B orders and fit-out processes, we process payments based on pro-forma invoices and agreed payment stages.
What is the average lead time for an order?
Standard products are usually shipped within a few business days. As we manufacture locally in Poland, the lead time for large commercial orders or furniture in custom RAL colors is typically 4 to 8 weeks.
What commercial terms do you offer to distributors and furniture showrooms?
We offer attractive discount models, training support on plant display, and access to full marketing material libraries, assisting showrooms in successful B2B contracting.
Returns & Claims
Are customized products (in a custom RAL color or made-to-measure) eligible for returns?
Furniture made to individual order, modified in dimension, or powder-coated in a custom RAL color outside our standard offer is not eligible for standard returns without a cause.
What is the return procedure for standard orders?
Individual clients can return standard products within 14 days of receiving the shipment. The items must be sent back in their original packaging, without any signs of use or plant installation.
What should I do if the furniture is damaged during courier transit?
In case of visible packaging damage, please fill out a damage report in the presence of the courier and contact us immediately with photos of the damage—we will promptly arrange the shipment of a new product or replacement part.
What are the warranty conditions for Bujnie furniture in commercial spaces (B2B)?
Our steel structures are covered by a full manufacturer's warranty. Due to their enhanced durability, the furniture is fully certified for use in high-traffic public spaces.
How do I file a product claim step by step?
Claim requests should be sent via email to our Customer Service Team, including the order number, a description of the defect, and accompanying photos—we respond to every request within the statutory 14-day period.
Products & Plant Care
What modules make up the LOOPO system, and can it be reconfigured?
The LOOPO system is based on three universal and organic shapes: rectangle, bean, and half-bean. The system's architecture allows users to reconfigure the layout freely and multiple times on their own, without using any specialized tools.
Do you paint in absolutely every color from the RAL palette, and how do you ensure color consistency?
Yes, we powder-coat our furniture in any shade from the RAL palette available in paint wholesale stores. Thanks to precise manufacturing standards in Silesia, we guarantee absolute color consistency and repeatability, even when ordering subsequent batches later on.
How should I care for steel furniture so it doesn't rust when watering plants?
Our products do not require specialized maintenance. Precise powder coating fully protects the steel against corrosion—in case of water spills during plant care, simply wipe the surface with a dry cloth.
What weight loads can the planters withstand, and are they safe for children and pets?
High-grade steel is at the heart of our designs, allowing the structures to easily support large, heavy pots filled with wet soil. We design taller models with a strong focus on perfect base balance, eliminating the risk of accidental tipping.
Where can I find CAD files/3D models, and do you help architects with plant selection?
You can find full model libraries (including DWG, 3DS, OBJ, SKP) and OFML files in the architect zone and on the pCon.planner platform. Additionally, our team provides free advice on which plant species best fit the conditions of a given interior project.
Do you handle individual steel projects and dimensional customization?
Yes, as a direct manufacturer, we offer size modifications for standard models and create entirely custom steel structures to order based on architects' original technical drawings.



